British Gas owner Centrica has
initiated a £182m lawsuit against IT supplier
Accenture, which it hired to implement a
customer billing system in 2001.
When the system was rolled out in 2006-2007, Centrica's suffered a huge rise
in complaints to Energywatch from
its customers, which have now fallen by 85 per cent.
In addition to the initial £300m investment in the system, British Gas was
forced to make ongoing investments, including recruitment costs to address the
system failures.
In a statement, Centrica said: "An independent analysis of the billing system
has concluded that Accenture was responsible for fundamental errors in the
design and implementation of the system."
"Unfortunately British Gas has been left with no option but to pursue legal
redress against Accenture to compensate for its losses."
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